Frequently Asked Questions (FAQ)

As Free AE Templates continues to grow, we are amazed at the wonderful feedback our users provide. This helps improve the site so you have a more enjoyable experience.
But we do receive a large volume of emails, many asking the same questions. So to help you get an answer faster, we urge you to check this list as it most likely contains the information you need.

Question Guide

1. What versions of Adobe After Effects are your templates compatible with?
2. Can I use these templates in Pinnacle, Sony Vegas, Final Cut, or any other editing program?
3. Do I have to know how to use After Effects or do you have tutorials?
4. How do I change the color/background/font/speed of the template?
5. The template I downloaded isn’t working. How do I fix it?
6. Why do the files take so long to download?
7. I receive a 403 Forbidden message when I try to download, what’s happening?
8. Are you really free? What’s the catch?
9. Will you always be free or is this for a limited time?
10. How do you make money? What’s in it for you?
11. Do I have to pay any fees for using your templates?
12. Am I allowed to use these templates for a commercial purpose?
13. What does “substantial value” mean?
14. If I use these templates, do I have to give you credit?
15. YouTube has flagged my video with your material in it, what do I do?
16. I didn’t receive an e-mail with my password. Where is it?
17. How do I change my password?
18. I forgot my password, can you send me a new one?
19. How do I change the e-mail address on my account?
20. How do I delete my account?
21. How often do you add new templates to the site?
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1. What versions of After Effects are your templates compatible with?

For most templates, Adobe Creative Suite 3 (CS3) or higher. We have a few templates that require CS4 or higher.

2. Can I use these templates in Pinnacle, Sony Vegas, Final Cut, or any other editing program?

No. You must have Adobe After Effects to use these templates.
Once you customize the templates in After Effects, then you can export them into a variety of video formats compatible with various video editing programs.

3. Do I have to know how to use After Effects or do you have tutorials?

Each of our templates comes with a tutorial walkthrough that assumes you have some basic understanding of After Effects.
So while you don’t need to know how to design within After Effects, you should know the fundamentals of manipulating the program.

4. How do I change the color/background/font/speed of the template?

Each of our templates comes with a tutorial walkthrough that will show you how to modify the text, images, or video within the template. This works perfectly for most of our users.
For anyone who wishes to customize the template further, we strongly suggest you seek out websites that focus on After Effects tips and advice. Here are a few of our favorites:

In order to keep this site free, we cannot provide one-on-one tutorials or personalized support to teach users how to use After Effects. This is because it would detract from our main focus: providing more great free After Effects templates.

5. The template I downloaded isn’t working. How do I fix it?

If you are having trouble with one of our templates, we ask that you please make sure it is the template that is causing the issue and not your system configuration. In this case, Google is your best friend. Often, issues with our templates are actually issues with a user’s After Effects setup.
If you still have trouble, please get in touch with our support team and provide the following details:

  • Operating System (Windows/Mac OS X)
  • Your version of After Effects
  • The name(s) of the template(s) causing you trouble
  • A detailed description of what is going wrong. Please provide any specific error codes, pop-ups, or messages that appear when modifying the templates.

The more details you are able to provide, the easier it will be for us to help you — i.e. “it isn’t working” won’t get you very far!
Please understand that in order to keep this site free, we cannot provide one-on-one tutorials or personalized support to teach users how to use After Effects. In cases where we determine the template is not the issue, we may direct you towards another resource to find a solution.

6. Why do the files take so long to download?

The short answer: full HD resolution After Effects templates are just big files and, depending on your internet connection, take awhile to download.
The long answer: we use a world-class content delivery network (EdgeCast) to host our template files, which means they’re available from our servers at the fastest speeds possible. Even so, some of the templates can reach file sizes close to 1 GB or more because we pre-render all plugin effects so anybody can use the templates.
Depending on your internet connection, these can take awhile to download.
Still, we like to think that the time it takes to download the files is far outweighed by the time it would take to create them (or hire someone to create them) yourself.

7. I receive a 403 Forbidden message when I try to download, what’s happening?

Usually this happens when trying to download from an older version of Internet Explorer or Opera browsers. Certain versions of these browsers don’t support modern web standards that we used to build our site around. The simplest solution is to use Google Chrome or Mozilla Firefox (both are free browser solutions).

8. Are you really free? What’s the catch?

Yes we are really free. We promise. Period. There is no catch at all.
You sign up for the site and we give you free After Effects templates. If you still aren’t buying it, ask our Facebook fans who will happily agree there is no catch at all.

9. Will you always be free or is this for a limited time?

We will always be free and have no plans whatsoever to charge for the site, ever.

10. How do you make money? What’s in it for you?

We are sponsored by a stock footage company called Footage Firm. Because of this sponsorship, we don’t worry about making money — we only worry about delivering the best resource possible for free After Effects templates. In exchange, Footage Firm gets some good PR and marketing.

11. Do I have to pay any fees for using your templates?

No. Our templates come with a royalty-free, worldwide license agreement that never expires.
Read our full license agreement.

12. Am I allowed to use these templates for a commercial purpose?

Yes! You are permitted by our license agreement to use these templates commercially as long as you add substantial value to them.
Read our full license agreement.

13. What does “substantial value” mean?

The term “substantial value” means you modify or add to the template in a way that makes it uniquely yours. Simply by changing the default text or adding in your own photos and video, you add substantial value to the template.
This is an important concept because we do not permit users to re-sell our templates as templates or even as stock footage. So you cannot just export the template in its default settings and use it like that — it must be changed in some way.
Read our full license agreement.

14. If I use these templates, do I have to give you credit?

No you do not. If you’d like to, you may, but it is not required under our license agreement.

15. YouTube has flagged my video with your material in it, what do I do?

Because we don’t create the templates (we buy them from other designers), other parties may have copyright on the material. In some cases, they choose to enforce that on YouTube.
If that happens, you can use our license agreement as proof to YouTube that you indeed have the rights to use the templates.

16. I didn’t receive an email with my password. Where is it?

On rare occasions, our emails are filtered into spam or junk folders. Before you contact us with this problem, be sure to check in those folders.
Also, be sure to add info@freeaetemplates.com to your whitelist or contacts list to make sure you receive emails from us in the future, such as password reset requests.

17. How do I change my password?

You can change your password via the “Update Profile” page located here.

18. I forgot my password, can you send me a new one?

Sure! Just fill out this simple form and we will e-mail you instructions on choosing a new password.

19. How do I change the e-mail address on my account?

You can change your email address via the “Update Profile” page located here.
Please note that if you change your e-mail address, you will have to use your updated e-mail to login to the site in the future.

20. How do I delete my account?

As of right now, accounts cannot be deleted through the website. Please contact our support team and request for your account to be deleted.

21. How often do you add new templates to the site?

We update the site weekly (at least once), depending on how many templates we have available at the time. We are continually looking for and seeking to add more templates.

Still have questions? Get in touch with us!

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Get unlimited access to download from our library of over 115,000 After Effects, motion backgrounds, stock footage, 4k clips and more!
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Complimentary access to download from our library of hundreds of thousands of After Effects Templates, motion backgrounds, stock footage clips, and more!
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Complimentary access to download from our library of hundreds of thousands of photos, vectors, illustrations, icons, backgrounds and more!
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Complimentary access to download from our library of over 115,000 motion backgrounds, stock videos, After Effects templates, special effects and more!
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Want More After Effects Templates?
Complimentary access to download from our library of over 115,000 After Effects, motion backgrounds, stock footage, 4k clips and more!
7 Days of Free Downloads
Choose from over 1,200 at
Want More After Effects Templates?
Complimentary access to download from our library of over 115,000 After Effects, motion backgrounds, stock footage, 4k clips and more!
7 Days of Free Downloads
Choose from over 1,200 at
Complimentary access to download from our library of hundreds of thousands of After Effects Templates, motion backgrounds, stock footage clips, and more!
Complimentary access to download from our library of hundreds of thousands of After Effects Templates, motion backgrounds, stock footage clips, and more!
Want More After Effects Templates?
Complimentary access to download from our library of over 115,000 After Effects, motion backgrounds, stock footage, 4k clips and more!
7 Days of Free Downloads
Choose from over 1,200 at
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Complimentary access to download from our library of over 115,000 After Effects, motion backgrounds, stock footage, 4k clips and more!
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